FAQ

Return Policy

Tax Policy

Shipping Policy

Site Feedback and Company Information

Permissions and Submissions


FAQ Answers
  • What is the quality of True Emotions Cards ®

We are in business to deliver artistic, quality cards and your satisfaction is priority for us.
True Emotions Cards ® are printed on 100 lb. Forest Stewardship Council (FSC) Certified paper using soy-based inks.

True Emotions Cards ® are professional grade, similar or better to the cards you purchase at your local greeting card store.
Our envelopes are 80lb. stock, classic crest.
100% satisfaction guarantee.
Feel free to email us with any questions

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Return Policy

  • What is True Emotion's Return policy?

If for any reason you are unsatisfied with your True Emotions Cards ® or have received an incorrect item,  please e-mail us within 45 days of the order date  to request an exchange or refund. Please include your order confirmation number and a brief explanation and we will gladly make it right for you.
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Tax Policy

  • Do I pay tax on my purchase?

Tax will be charged where applicable according to state rules. Tax amount is calculated based on product recipient's state tax rule. Taxes vary by state and product purchase type (Merchandise, apparel, digital downloads and services). Tax charges will be reflected at order checkout. Some churches are tax exempt.
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Shipping Policy

  • What shipping options are available from True Emotions?

Free Shipping Program Details:
Free shipping on orders of 3 or more cards.
US Parcel Post only. (No discount on Express Shipping, or overnight shipping.)
Applies to Trueemotionscards.com orders shipped to U.S. addresses only.

Regular First Class Mail on orders up to 2 cards. Flat charge of $1.00.

Our business hours and days are from 8am - 5pm Eastern Time, Monday - Friday. Orders will be processed and shipped out from our distribution center in Franklin, TN within 2 business days from the time the order is placed.
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Site Feedback and Company Information

  • How can I submit a suggestion, complaint, or other feedback about this web site?

Please, continue reading through the FAQ posts first to see if your suggestion, complaint, or feedback is addressed here. If not, click here to submit your comment.
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  • How did True Emotions Cards ® begin?

Our aspiration is to create cards that will help people confront and resolve relationship issues. For the complete Mission Statement click here.
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  • How can I let you know how a True Emotions Cards ® product has touched my life?

We enjoy hearing how our products have helped you share your heart with those you love.To share your experience, click  Submit your story.
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Permissions and Submissions

  • Can I download your logo, art, text, graphics or copy for my own use?

No user of theTrueemotionscards®.com website is authorized the use or copy of any trade name, trademark, registered trademark, logo, text and/or graphics or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications, without the prior written authorization from True Emotions LLC or the respective owner. Please view our complete Terms of Service Policy online  for complete details .
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  • How do I submit my work for True Emotions consideration?

True Emotions appreciates your comments and your interest regarding our products. However, unless specifically solicited by True Emotions and in order to prevent any potential conflict or misunderstanding with any projects under development by or under our direction that might appear to others as similar to their own works, it is in both your best interest and ours that you do not submit any creative, ideas, concepts, text, messages, products, works, (collectively works) to True Emotions. Please See Terms of Service online for complete policy.

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  • How do I subscribe/unsubscribe to the True Emotions Cards ® mailing list?

If you would like to receive occasional updates from True Emotions Cards ®, featuring new releases, promotions and updates about True Emotions Cards ® and web store products, you can go to this page, and submit your e-mail address.

If you would like to stop receiving our newsletter and updates, visit our unsubscribe page. Simply submit your e-mail address on that page to have it removed from our database.
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  • What is True Emotion's Privacy Policy?

True Emotions Cards ® holds its customers in the highest regard and believe in both respecting and protecting your privacy. It is our personal policy to conduct business in an ethical and legal manner at all times. We collect information with the sole intention of enhancing our relationship with you, improving our product line, and occasionally sharing information about our products, promotions and company news. True Emotions Cards ® recognizes that we must be responsible in the manner in which we maintain and use your information. We may also disclose information to companies that work with or help us in providing products and services to you, our valued customer. For complete privacy policy please view our: privacy policy online.


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